PRIVACY POLICY

Organization: Legacy Serenity Solutions
Effective Date: April 22, 2025

Document Type: Privacy Policy | Jurisdiction: Province of Alberta, Canada Governing Legislation: Personal Information Protection Act (PIPA, Alberta) & Personal Information Protection and Electronic Documents Act (PIPEDA, Canada)

Legacy Serenity Solutions (“Legacy Serenity Solutions,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, accuracy, and security of personal information collected, used, disclosed, retained, or otherwise processed in connection with the provision of legacy planning, estate planning, financial advisory, wealth transfer, insurance-related, and related services (collectively, the “Services”). This Privacy Policy describes our practices for the collection, use, disclosure, retention, protection, and governance of personal information.

Legacy Serenity Solutions conducts business in Canada and administers personal information in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation, including Alberta’s Personal Information Protection Act, British Columbia’s Personal Information Protection Act, and Quebec’s Act respecting the protection of personal information in the private sector. This Privacy Policy is intended to reflect the fair information principles recognized under Canadian privacy law. 

This Privacy Policy applies to personal information collected through our website, communications, consultations, forms, service delivery activities, and other interactions relating to the Services. By engaging with us, accessing our website, or otherwise providing personal information to us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy, subject to any additional consents, notices, or legal requirements that may apply in the circumstances.

Legacy Serenity Solutions is responsible for personal information in its custody or under its control and has designated a Privacy Officer to oversee compliance with applicable privacy obligations, internal privacy practices, complaint handling, and responses to access and correction requests. 

Nicole Goring, Chief Executive Officer, serves as Privacy Officer.

Nicole Goring
Privacy Officer & CEO
Legacy Serenity Solutions:
11 Osbourn Park SW, Airdrie AB, CANADA

Website: legacyserenitysolutions.com
Email: nicole.goring@legacyserenitysolutions.ca
Phone: 1-403-462-1023

Questions, requests, or complaints concerning this Privacy Policy or our privacy practices may be directed to the Privacy Officer using the contact information set out above.

For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, whether factual or subjective, recorded or not, as defined under applicable privacy legislation. Personal information generally does not include business contact information to the extent excluded by applicable law. We recognize that certain categories of personal information, including financial, estate, identification, and health-related information, may be sensitive and require a heightened standard of protection.

We collect only the personal information that is reasonably necessary for providing our Services. The categories include:

• Contact      and Identification Information: Name, address, email, phone number, date      of birth, government-issued ID (e.g., driver’s license, passport).
• Financial      Information: Bank account details, investment      portfolios, tax records, income statements, credit information, estate      assets, beneficiary details, insurance policies, debts, and financial      planning data.
• Estate      and Legacy Planning Information: Will, trusts and estate planning      documents, family relationships, relevant health information (for      insurance or long-term care planning), digital assets, and succession      preferences.
• Service-Related      Information: Details from consultations, forms,      applications, or correspondence.
• Automatically      Collected Information: IP address, browser type, device      information, cookies, and website usage data.

• Information from      Third Parties: Data received from financial      institutions, credit bureaus, legal professionals, or public records (with      your consent or as permitted by law).

We collect personal information:

• Directly from you via forms,      consultations, in-person meetings, emails, phone calls, or website      submissions.
• Automatically through our website (e.g.,      cookies, web beacons, server logs).

• From third parties with your consent or as      authorized by law (e.g., financial institutions or legal advisors).

Disclaimer      – Electronic Communications     While we take reasonable steps to secure electronic communications, no      email, text message, online form, or internet transmission is completely      secure. By communicating with us electronically, you acknowledge that such      communications may be subject to interception, loss, or unauthorized      access. Clients are encouraged to avoid sending highly sensitive personal      information through unsecured electronic communication channels.

We identify the purposes at or before the time of collection and use or disclose your personal information only for:

• Providing and administering our legacy      planning, estate planning, and financial advisory Services, Providing and      administering legacy planning, estate planning, and financial advisory      services, including insurance-related planning and facilitating access to      insurance products offered through contracted partners. 
• Identifying suitable financial products,      insurance, or wealth-transfer strategies.
• Communicating with you and responding to      your inquiries.
• Complying with legal, regulatory, or tax      obligations (e.g., anti-money laundering laws, CRA reporting).
• Improving our Services, conducting      analytics, and internal business operations.
• Marketing our Services (only with your      consent — you may opt out at any time).
• Other purposes with your consent or as      required or permitted by law.

We will not use or disclose your information for other purposes without your consent or as allowed by law.

We obtain consent for the collection, use, and disclosure of personal information in accordance with applicable law. Depending on the nature and sensitivity of the information and the reasonable expectations of the individual, consent may be express or implied where permitted by law. An individual may withdraw consent, subject to legal, regulatory, contractual, or evidentiary restrictions and upon reasonable notice. Withdrawal of consent may affect our ability to provide certain Services or to continue a client relationship where the information is required for lawful or operational purposes.

We may disclose your personal information to:

• Trusted service providers and contractors      (e.g., IT providers, legal counsel, accountants, insurance partners) who      are bound by confidentiality and security obligations and use the      information only for the specified purposes.
• Insurance providers and Managing General      Agencies, including Greatway Financial and Ivari, when you express      interest in or apply for insurance products as part of our legacy and      financial planning Services. These partners use the information only      for underwriting, policy issuance, administration, and regulatory      compliance, and are bound by strict confidentiality and privacy      obligations.
• Financial institutions, insurers, or      regulatory bodies as required.
• Successors in the event of a business      sale, merger, or transfer (with appropriate notice where required).
• Courts, law enforcement, or government      authorities when legally required or authorized.

Legacy Serenity Solutions does not sell personal information. Where personal information is processed by service providers or professional partners, including providers located outside Canada, we use contractual, administrative, and other appropriate safeguards designed to provide a level of protection comparable to that required under applicable law. Greatway Financial acts as a managing general agency partner in connection with certain insurance-related services. Nicole Goring also acts as an independent insurance advisor contracted with Greatway Financial in addition to her role as Chief Executive Officer of Legacy Serenity Solutions.

Disclaimer     – Third‑Party Privacy Practices    Our Services may involve referrals to, or interactions with, third‑party     organizations such as insurance providers, managing general agencies,     financial institutions, or legal professionals. Legacy Serenity Solutions     is not responsible for the privacy practices, security safeguards, or data     handling policies of these third parties. We encourage you to review their     privacy policies to understand how they collect, use, and protect your     personal information.

We limit collection to what is necessary for the identified purposes. Your information is used and disclosed only for those purposes. We retain personal information only as long as necessary to fulfill the purposes, meet legal or regulatory record-keeping obligations, or resolve disputes. When personal information is no longer required, it is securely destroyed, erased, or anonymized in accordance with applicable legal and regulatory requirements.

We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date for its intended purposes. You are encouraged to inform us of any changes.

Disclaimer     – Client Responsibility for Accuracy You are responsible for ensuring that the     personal information you provide to us is accurate, complete, and up to     date. Legacy Serenity Solutions is not liable for any issues arising from     inaccurate, incomplete, or outdated information provided by clients or     third parties acting on their behalf.

We maintain physical, organizational, administrative, and technological safeguards appropriate to the sensitivity of the personal information in our custody or control. These safeguards may include need-to-know access restrictions, authentication controls, encryption, secure storage practices, confidentiality obligations, staff training, service provider oversight, and incident response procedures. While no method of transmission over the internet or electronic storage is completely secure...; however, we take reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

Disclaimer     – No Absolute Security Guarantee    Although we implement safeguards appropriate to the sensitivity of the     information we handle, no method of storage or transmission is completely     secure. We cannot guarantee absolute security of your personal information.

We take data security very seriously. In the event of a breach of security safeguards involving your personal information:

• We will investigate the incident promptly.
• If it is reasonable to believe the breach      creates a real risk of significant harm to you (considering the      sensitivity of the information, the likelihood of misuse, and the      potential risk of harm, including financial loss or identity theft), we      will:
  • Notify you as soon as feasible with       details about the breach, the personal information involved, the steps we       are taking to reduce or mitigate harm, and contact information for       further assistance.
  • Report the breach to the Office of the       Privacy Commissioner of Canada as soon as feasible, including all       prescribed information.
  • Notify any other organizations or       government institutions if we believe they can help reduce the risk of       harm.
• We maintain a record of every breach of      security safeguards (regardless of risk level) for at least 24 months, as      required by law.
• If the breach occurs in a province with      additional requirements (e.g., Quebec under Law 25), we will comply with      those as well.

Our goal is transparency and rapid response to protect you. If you are notified of a breach, we recommend monitoring your accounts and contacting us or the relevant authorities if needed.

This Privacy Policy is publicly available on our website. We will provide additional information about our privacy practices upon request.

You have the right to:

• Access the personal information we hold      about you (subject to limited exceptions).
• Request correction of inaccurate or      incomplete information.
• Withdraw consent (subject to legal or      contractual limitations).
• File a complaint with our Privacy Officer      or the applicable privacy regulator.

To exercise these rights, an individual must submit a written request to the Privacy Officer using the contact information set out in this Privacy Policy. We will respond within the time required by applicable law, subject to any extensions or exceptions permitted under applicable law. We may request sufficient information to verify identity before processing a request. Where permitted by law, a reasonable fee may apply to certain access requests.

Our website may use cookies and similar tracking technologies to support website functionality, analytics, security, and user experience improvements.

Our Services are not directed at children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If your personal information is transferred or stored outside Canada, we ensure appropriate safeguards (such as contractual agreements) are in place to provide a comparable level of protection.

We may amend this Privacy Policy from time to time to reflect changes in our legal obligations, business practices, service offerings, technologies, operational practices, or regulatory requirements. The current version of this Privacy Policy will be made available through our website or upon request and will indicate the date on which it was last updated.

Disclaimer     – Canadian Jurisdiction    Legacy Serenity Solutions operates in Canada and is governed by Canadian     privacy legislation, including PIPA (Alberta) and PIPEDA. Our Services are     intended for individuals located in Canada. If you access our Services from     outside Canada, you do so at your own initiative and are responsible for     compliance with local laws.

For any privacy-related matters, including breach inquiries, access requests, corrections, or complaints, please contact:

Nicole Goring
Privacy Officer & CEO
Legacy Serenity Solutions:
11 Osbourn Park SW, Airdrie AB, CANADA

Website: legacyserenitysolutions.com
Email: nicole.goring@legacyserenitysolutions.ca
Phone: 1-403-462-1023

You may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca.